User Survey - Please Help!
Kevin Higgins
wheels at scn.org
Sat Jul 22 14:00:55 PDT 1995
Dear SCN User,
The following is a survey put together by the SCN Outreach
Committee and Seattle University Students helping us develop a business
plan for SCN. We are requesting that you take several minutes and fill
out this survey.
All questions are optional, and all answer will be treated
confidentially. E-mail responses to me, Kevin Higgins (wheels at scn.org)
The results will be used to help us make SCN a better community
network for all of us. In particular, it will help us focus on which
areas of SCN are in greatest need of improvement to improve the quality
of service provided by SCN to you, the user. If you want something
improved, please let us know what you would like changed and how you
would like it to be. Pleasee keep in mind that we have limited resources
and will not be able to implement all suggestions.
Thanks in advance.
Kevin Higgins --- wheels at scn.org
*******************SCN User Survey**********************
Please indicate your responses in a manner that will be
clear to us and easy for you.
1) a. Gender: M/F
b. Age range: 11 and under 12-17 18-23 24-29 30-34 35-39 40-44
45-49 50-54 55-59 65-69 70 and up.
c. Home zip code:
d. Work zip code:
e. Employer/Type of business:
f. Occupation:
g. Education:
2) How knowledgeable you feel you are abut computers?
1 2 3 4 5
very poor poor moderate good excellent
3) How did you first hear about SCN?
1 2 3 4 5 6
online roadshow press release brochure Friends word of
or Public service in public library mouth
announcement
7
others (please indicate)
4) Do you currently own a computer with a modem? Yes or No
If yes, what kind of computer________________
5) How do you usually conect to SCN?
1 2 3 4 5 6
SCN number SPL numbers KCLS number telnet from WWW other
other system
6)How often do you logon to SCN?
1 2 3 4 5
infrequently Monthly/ Once a week several daily.
once in a while times a week
7) Have you ever had trouble getting connection to SCN?______
What is your primary use for SCN?
1 2 3 4 5
for email lynx/www read news participate others (indicate)
in the forum discussion
8) What other online service do you use? What is your main purpose for
using each one?
9) What menus do you visit most often?___________ What topic are you
interested in seeing on SCN, currently and in the future?_________
10) Overall, how valuable to you is the information currently available on
SCN?
0% 10 20 30 40 50 60 70 80 90 100%
not at all valuble completely valuable
11) Do you feel it is difficult to use SCN? Yes or No
If Yes, how could we make it easier to use?
a. Provide more information in the main menu about different areas
available in SCN.
b. BE able to search for specific topics.
c. Reorganize the tree stucture
d. Have some info available through WWW (with Lynx)
e. Others (please indicate)
SCN mission:
SCN is a free public access computer network for exchanging and accessing
information. Beyond that however, it is a service conceived for community
empowerment. Our principles are a series of commitments to help guide the
ongoing development and management of the system for both the organizers
and participating individuals and organizations. Our commitments are:
Commitment to Access, Commitment to Service, Commitment to Democracy,
Commitment to the World community, Commitment to the Future.
12) How well do you think SCN is fulfilling the mission?
0% 10 20 30 40 50 60 70 80 90 100%
How could we better fulfill the mission?________________
13) About how many others SCN users have you communicated with (through the
internet)
1 2 3 4
none 1-5 6-10 10 and up
14) About how many SCN volunteers have you communicated with?
0 1 2 3 4 5 or up
Do you remember their names? If yes, who_______________
15) Do you have any other comments or suggestion?
Can we email you with additional questions sometimes in the future?
yes or no?
THANK YOU VERY MUCH FOR TAKING TIME TO COMPLETE THE SURVEY
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