The help desk

[Steve]

x-no-archive: yes


Another help desk story from the Wall Street Journal -


Paul Land, an information services manager for a manufacturing
company in Oregon, says one user complained that she couldn't open
files attached to her e-mail. Over the phone, Mr. Land instructed her
to "right mouse click" -- what he considered a simple instruction to
click the right-hand side of the mouse. When the frustrated user said
that it wasn't working, Mr. Land went to inspect the computer and saw
the words "mouse click" written repeatedly across the screen.

"You told me to write mouse click," the user explained.





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