SCN: email & serious trouble

[J. Johnson]

Joe was asking if there is any way for general SCN users to report serious
problems.  (By serious, I mean like the system is down, not that some
modem has to burp.)  In short:  no.  

Extensive experience has shown that user reports of serious trouble are
usually incorrect, and not timely.  That is, someone in Ops invariably
notices the problem and contacts an appropriate person before any user
makes any kind of report.  When restoration is delayed it is usually
not because no one noticed, but because of other problems.

=== JJ =============================================================

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