WEB: Re: But we are talking about a volunteer program here...

[Lorraine Pozzi]

Rod -- you've got it all wrong about the documentation -- but who cares?
The important thing is -- where are these Andreis and Vladimirs?  

Lorraine


On Thu, 22 Jul 1999, Rod Clark wrote:

> Lorraine, 
> 
>    Here's how things work now (I think). 
> 
> 1) "Uh-oh. There's a problem," says the service co. employee
>     who's handling registrations.
> 
> 2) "OK. I'll fix that," says the service co. manager. 
> 
> 3) "Darn. I can't fix that," says the service co. manager.
> 
> 4) "Hello? This is Gianni," says SCN's more-or-less-equivalent
> of an Executive Director. "OK. I'll fix that."
> 
> 5) "Robert," (or whichever appropriate volunteer(s) it is, "can
>    we come up with a way to do that?" says the ED.
> 
> 6) "Sure," says Robert or the other volunteer(s). "It's fixed
>    now."
> 
> 7) "Hello, this is the service co." says the manager.
> 
> 8) "Hi. This is Gianni. We've fixed that. Now we'll do such-and-such 
>    instead." 
> 
> 9) "Great. Much better. Thank you," says the service co. manager.
> 
> 10) "OK, we're going to do it this way now," says the service
>     co. manager to the employee. "I've written it down for you."
> 
> 11) "Oh, good. That's much better. Thank you," says the
>     employee. 
> 
> 12) "Hi. I'm leaving to run off with Vladimir to Moscow!" says
>     the employee.
> 
> 13) "It's been a pleasure working with you," says the manager.
>     "Don't forget some old newspapers to stuff in your boots."
> 
> 14) "Welcome aboard, Martha. I'm sure it'll be a pleasure
>     working woth you. This is the procedure for handling SCN
>     registrations. I've written it down for you."
> 
> 
>    Here's what happened when you were doing it (I think). 
> 
> 1) "Uh-oh. There's a problem," says you. 
> 
> 2) "OK. I'll fix that," says you. 
> 
> 3) "Darn. I can't fix that," says you. 
> 
> 4) "Robert," (or whichever appropriate volunteer(s) it is, "can
>    we come up with a way to do that?" says you.
> 
> 5) "Sure," says Robert or the other volunteer(s). "It's fixed
>    now." 
> 
> 6) "Oh, good. That's much better. Thank you," says you. 
> 
> 7) "Hi. I'm leaving to run off with Vladimir to Moscow!" says
>    you.
> 
> 8) "What happens if I have a problem?" says the next volunteer.
>    "What do you mean, just figure out everything and fix it?
>    What if I don't know everything I need to know? This is
>    harder than you think!"
> 
> 9) "It would be nice if, in addition to your other duties, you
>    could write up all the procedures for what you're doing,
>    since we don't really have them written down in their current
>    form," says the Vol Coord. "And keep it up to date every time
>    anyone changes anything."
> 
> 10) "I quit! I'm running off to Albania with Andrei, just to get
>     away from you people!" says the next volunteer.
> 
> Rod Clark
> 
> 

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